Tuesday, July 13, 2010

Opportunity 5

Anlage Infotech
Title: Quality Analyst
Experience : 0 - 0 yrsLocation: Bangalore
Job descriptionPerforming Quality Tele Monitoring & Ticket Quality Checks. Support team in achieving Customer Satisfaction target for assigned team. Creating a quality culture, keeping people focused on understanding the customer’s needs. Propose new actions to improve productivity and share best practices with the Assistant Manager and Operations Manager of the team. Ensure that Customer Satisfaction remains a focus item by working with and updating the monthly CSAT Action plan. Analyse Root causes for dissatisfaction and design solutions to address these root causes. Support Assistant Managers and Operations Managers in driving the CSAT action plan and ensure actions are completed and on target. Comes up with solutions that addresses or exceeds customers needs and expectations. Own and drive the Quality Call Process (call monitoring) and ensure feedback is being given. Own and drive the Documentation Check Process (ticket checks) and ensure feedback is being given. Ensure team is focused on updating tickets frequently. Regularly present to team and management team on Quality Improvements. Assist the team with the excellent handling of ticket records by the team.
Desired candidate ExperienceBand 4 or 5, PBC rating 1 or 2+Black Belt 6 sigma certified professionals for the Quality ManagerCustomer service orientation,Excellent Feedback SkillsStructured thought processExcellent Communication andpresentation skills
About Anlage:Organizations view Anlage as a Growth Enabler. We are the conduit to talented people. Our human resource outsourcing solutions enables growth by providing the most important asset to organizations – its people.
Since 1996 we have supported several organizations to achieve exponential growth by keeping pace with their talent requirements. With over 200 people in 6 offices across 5 locations in India and 1 in the US, we have been growing at over 100% for the last 4 years catering to Fortune 500 multinational organizations and large Indian Corporates.
Strong from within Add to the above background, the service culture imbibed in us through our parent company C. B. Chhajed & Co. - an over 40 year old reputed chartered accounting firm that consults large clients and you get responsiveness and reliability that only time-tested experience offers.
Anlage Not a word you’d come across everyday A German word, it means a strong foundation, the essence or, an underlying principle. Thus inspired by its meaning, Anlage HRO Services has been created to build strong foundations for aspirants and corporates alike. Sure enough, each of our prized team member at Anlage HRO Services embodies it to the hilt.
Register at : http://www.anlagehro.com/

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